Service & booking terms

Quotes and booking confirmation

Services are quoted individually in U.S. dollars (USD). Quotes depend on the route, timing, item size and weight, handling requirements, waiting time, and recurring-service arrangements. Any additional charges must be disclosed and agreed in writing. There is no automatic subscription or recurring charge through the current portal.

A request is an inquiry, not a confirmed booking. Accepting a quote approves its stated price; pickup timing and availability still require Viabridge’s written confirmation. If the route, items, or timing change, we may need to revise the quote before proceeding. A separately signed service agreement governs any additional terms agreed for that service.

Current services and limits

We review requests for supplies, small equipment, sealed business documents or imaging materials, and recurring courier routes in the Tucson area. Each delivery must fit the available vehicle safely and meet the handling requirements we have agreed in writing. We may decline unsafe, improperly packaged, prohibited, or unsupported items.

Specimen transport, including blood and urine specimens, is coming soon and is not currently bookable. The website does not offer specimen collection, patient transport, emergency response, medical treatment, or medical advice. Do not send emergency requests through the site.

Hazardous materials, regulated substances, temperature-controlled items, and other specialized shipments require separate review and written acceptance before a delivery is arranged. No specialized capability is implied by an inquiry or a general service description.

Customer responsibilities

Provide accurate pickup and destination information, an authorized contact, a general item description, dimensions and weight, and any handling or access requirements. Package and label items appropriately, secure their contents, and disclose hazards or special conditions before accepting a quote. Do not place patient information in portal fields or general emails.

Pickup and delivery contacts must be available at the agreed time. If access, recipient availability, packaging, or item information prevents completion, contact Viabridge to agree the next steps. Waiting, return trips, and revised routes are charged only as disclosed and agreed in writing.

Scheduling and delivery updates

Current appointment hours are Monday–Friday, 4 p.m.–midnight, and Saturday–Sunday, 8 a.m.–midnight, Arizona time (MST). Availability is confirmed for each booking. Delivery estimates may change because of traffic, weather, access issues, or other circumstances. Any guaranteed timing must be expressly agreed in writing. Contact us promptly if your requirements change.

Cancellations and refunds

Request cancellation by email as soon as possible, quoting the delivery reference. There is no cancellation fee before dispatch unless your accepted quote identifies a specific nonrecoverable cost. After dispatch or pickup, only charges for work performed or costs disclosed in your accepted quote may apply. We will explain the basis of any charge.

If Viabridge cancels before pickup without providing the service, any prepaid delivery charge for that cancelled service will be refunded. For incomplete work, duplicate payments, or a delivery problem, email us with the reference and a description so we can review the records and agree an appropriate correction or refund. Approved refunds are returned through the original payment method where possible; your payment provider controls when they appear. These terms do not remove rights that apply by law.

Invoices and payment

Invoice amounts and due dates are shown in your portal. The secure invoice checkout requests a one-time payment of the stated amount. Stripe confirms successful payments to the portal; an unpaid or failed attempt does not count as payment. Other payment arrangements require written confirmation from Viabridge. Do not enter card or bank details in messages or portal descriptions.

Delivery problems and records

Report missing, damaged, misdirected, or delayed items promptly by email, retaining relevant packaging and supporting records where practical. We will review the agreed instructions and available delivery records. Declared value, insurance arrangements, claims procedures, and any negotiated allocation of responsibility should be settled in a written service agreement before shipment; this website does not promise insurance coverage or unlimited shipment protection.

Accounts and responsible use

Use your own authorized account and keep sign-in credentials private. Provider records are available only to authorized users. We may restrict misuse or unauthorized access. Images labeled as illustrative or future concepts do not represent a current fleet or actual staff. We may update these terms for future bookings; agreed terms for an existing booking are not changed retrospectively by a website update.

Questions or support

Email viabridgemedicallogistics@gmail.com. Include your invoice or delivery reference when relevant. Do not include patient information, medical records, passwords, or card details.